Preliminary clause

The retail website www.moonride-bike.com (hereinafter the "Site") is an e-commerce website accessible via the internet, open to any user of this network (hereinafter referred to as "internet user"). It is published by the company Trackers – Moonride (hereinafter called "Moonride" or “MT”), a SARL with capital of 7 622,45 Euros, registered office address : TRACKERS, 13 rue Saint Honoré, 78000 Versailles, FRANCE, registered with the Trade and Companies Register in Versailles number 429 998 990. Moonride is a Trademark of Trackers.

Wishing to always better meet the expectations of its customers, Moonride wanted to set up, along with the reseller network, a remote sales network, electronically, some of its products. In order to guarantee its customers an optimum level of service, the company M.T wanted to offer for sale a selection of certain items manufactured by or for Moonride or its potential business partners.

It is stated that items are reserved for individuals and for the personal use of the Customer, which is unrelated to any business use by the Customer. The attention of the customer is particularly drawn to the fact that the amount of his orders must not exceed the sum of 1000 €. For any exceptional order, we thank you for contacting our Customer Relations Department by email: info@moonride-bike.com. Or by telephone: at 01 61 09 04 00 (normal cost of a call).

These General Terms and Conditions of Sale are restricted solely to consumers within the meaning of the law and case law, who are acting exclusively on their own behalf and residents in Metropolitan France (including Corsica), or in the following European countries : Austria, Belgium, Germany, Greece, Italy, Ireland, Luxembourg, Monaco, Netherlands, Portugal, Spain, Switzerland and United Kingdom. In accordance with Articles L 111-1 and L 113-3 of the Consumer Code, the essential features and prices of our products sold online are available at www.moonride-bike.com or in different outlets. In addition, the Customer receives the information referred to in Articles L 121-18 and L 121-19 of the Consumer Code before and after the conclusion of the sale and including via these General Terms and Conditions of Sale, which the Customer declares having read, before confirming their order and which are available from the website www.moonride-bike.com. Moonride – Trackers (M.T) reserves the right to change these General Terms and Conditions of Sale at any time by publishing a new version on the website. The General Terms and Conditions of Sale are those which are current on the date the order is placed.

Clause 1 – Scope of application

These General Terms and Conditions of Sale apply to all sales of Moonride items concluded either through the Customer Services Department of the online shop set up by Moonride, for delivery in France (including Corsica) or in the following European countries : Austria, Belgium, Germany, Greece, Italy, Ireland, Luxembourg, Monaco, Netherlands, Portugal, Spain, Switzerland, United Kingdom.

1.1. With regard to online selling (internet), the customer declares to have read these General Terms and Conditions of Sale before placing the order. Confirmation of their order implies acceptance without restriction or reserve of these General Terms and Conditions of Sale.

1.2. With regard to telephone selling, any sale of Moonride goods through the Customer Service Department of the retail website set up by Trackers-Moonride is concluded under the resolutive condition of acceptance of these General Terms and Conditions of Sale by the Customer. For further information, customers can contact the Customer Services Department of the retail website by e-mail: info@moonride-bike.com and / or by phone: Monday to Friday from 09.30 am to 12.00 am and from 2.00 pm to 6.00 pm (French hours) on +331 61 09 04 00 (standard call rate).

Clause 2 – Identification of the company

MOONRIDE – TRACKERS , a SARL with capital of 7 622,45 Euros,

registered office address TRACKERS, 13 rue Saint Honoré, 78000 Versailles, FRANCE,

registered with the Trade and Companies Register in Versailles number 429 998 990.

VAT nº:  FR93429998990   Siret: 429 998 990 00049

Clause 3 - Price of items and conditions of validity

The price of products sold on the web site www.moonride-bike.com is indicated per item and product reference and includes all taxes (VAT) plus delivery conditions. Upon confirmation of the order, the price to be paid by the Customer means the all-inclusive price, the sum of the price inclusive of VAT for the items that make up the order plus delivery charge. Telecommunication costs associated with gaining access to the website will be paid by the Customer. The conditions of validity for our product offerings and prices are determined by updating the website when our collections or our promotions are launched and will remain applicable as long as they remain accessible.

Clause 4 - Ordering of goods / Stages of completion of sale

  1. Go to the address www.moonride-bike.com
  2. Follow the website instructions.
  3. Follow the required instructions to open a customer account.
  4. Complete the order form.
  5. Review the items in your order, identify and correct any errors made when typing.
  6. Confirm the order, the total price and the price including VAT by clicking Pay for your order to pay.
  7. Follow the instructions of the payment server of our banking partner ATOS to pay for your Moonride order. Your bank account or credit card account is debited for the price including VAT including the total price of items dispatched and delivery charge.
  8. You will receive electronically and without delay an acknowledgment of receipt confirming your order.
  9. You receive an e-mail confirming that your order has been dispatched.
  10. You receive your package at the shipping address you provided when ordering.

When you complete your account opening form, provide personal data and your bank card number related and confidential data, the Customer is required to comply with these contractual terms and conditions pursuant to Article 1316-1 of the Civil Code.

In accordance with the provisions of Article L.122 1 of the Consumer Code, Moonride shall have the right to refuse any unusual order or order placed in bad faith or for any other legitimate reason. In addition, Moonride shall have the right to refuse any order from a Customer with whom there is a dispute over payment of a previous order.

For any exceptional order, please contact customer services by email: info@moonride-bike.com or by phone: Monday to Friday from 09.30 am to 12 am and from 2.00 pm to 6.00 pm (French hours) on +331 61 09 04 00 (standard call rate).

Clause 5 - Terms of payment – Secure payment

The payment of client purchases can only be made by card or with a PayPal account: we accept cards including Carte Blue, Visa, Eurocard/Mastercard and American Express.

As an order will only be confirmed only if the product(s) is / are available, the transaction will be immediately debited from the customer's debit / credit card after verification of their data, upon receipt of debit authorization from the company issuing the debit / credit card used by the customer.

In accordance with the provisions of Article L 132-2 of the Monetary and Financial Code, the undertaking to pay using a payment card is irrevocable. By providing their debit / credit card number and the above-mentioned information, the customer authorizes Moonride to debit their debit / credit card for the total amount including VAT for their order (delivery included).

For this purpose, the customer confirms that they are the holder of the debit / credit card to be debited and that the name on the debit / credit card to be debited is theirs, then, in a secure environment on the website of our payment partner ATOS, provides the sixteen digit number and expiry date appearing on the front of their debit / credit card and, where required, the security code number on the back of their debit / credit card.

In the event, for any reason whatsoever, that any sums payable by the customer cannot be paid, the sale will be immediately cancelled automatically and the purchasing process electronically cancelled.

ATOS is alone to have knowledge of the banking information of the customer thanks to her secure space. This information passes in transit in no way on the site to www.moonride-bike.com.

To fight against the fraud on the Internet, the Moonride – Trackers Company chose to use the 3D Secure system set up by financial institutions since January 1st, 2009.

Payments made by debit / credit card over the Internet have used 3D-SECURE since 1st October 2008. Additional information known to the bank and the cardholder is requested during a transaction. This helps to strengthen the authentication of its customers for payments on the internet. This authentication verifies that the card is being used by its legitimate owner.
Specifically, when making a payment on a retail website with the "MasterCard Secure Code", "Verified by Visa" and "American Express Safekey" logos, a new window appears asking for personal information of the payer. This may be the birth date of the card holder or a secret code depending on the internet user’s bank. This data entry control verifies that the internet user making the payment is the person associated with the card used.

This authentication is mandatory and any refusal to enter this personal information or any mis-typing of this personal information of the payer will result in cancellation of the transaction.

Clause 6 - Dispatch and Delivery

When entering the order, the customer must choose the delivery country. In all cases, the place of delivery will be located in Metropolitan France, including Corsica, or in the following European countries: Austria, Belgium, Germany, Greece, Italy, Ireland, Luxembourg, Monaco, Netherlands, Portugal, Spain, Switzerland and United Kingdom.

 Any delivery address located outside this area will be refused during the ordering process. The customer may request that items ordered be delivered to their home or office, to a third party, place of holiday, etc. The customer also has the option to have items delivered to a person of their choice.

Then, the customer must choose the delivery method offered on the retail website. Delivery costs and times vary according to the country and the delivery method that you will choose.

  • Orders will be processed and shipped by incoming receipt
  • Average delivery time is 6 to 8 working days
  • Customer must choose the mode of delivery, at home with or without signature upon receipt depending on his / her country.

CountryDelivery methodDelivery coststime
Metropolitan France (including Corsica) and Monaco
Standard Colissimo without signature Less than 100 €: 4,90 €
More than 100 €: Offered
On average 6 working days
Standard Colissimo with signature Less than 100 €: 5,90 €
More than 100 €: Offered
On average 6 working days
Germany, Belgium, Luxembourg and the Netherlands Standard Colissimo without signature Less than 100 €: 6,00 €
More than 100 €: Offered
On average 6 to 8 working days
Standard Colissimo with signature Less than 100 €: 7,00 €
More than 100 €: Offered
On average 6 to 8 working days
Italy, Portugal, Spain (excluding specific territories), Austria, Ireland, Greece, United Kingdom and Switzerland Standard Colissimo with signature only Less than 100 €: 9,00 €
More than 100 €: Offered
On average 6 to 8 working days
DOM-TOM Standard Colissimo without signature Less than 200 €: 30,00 €
More than 200 €: Offered
On average 6 to 8 working days
Standard Colissimo with signature Less than 200 €: 35,00 €
More than 100 €: Offered
On average 6 to 8 working days
Specific territories of Spain (Balearic Islands, Canaries, Ceuta, Melilla) Standard Colissimo with signature only Less than 100 €: 14,00 €
More than 100 €: Offered
On average 6 to 8 working days

Once your order is shipped, you will receive a confirmation email containing your tracking information. You can then follow the progress of your parcel directly on our partner's website: Colissimo http://www.coliposte.net for the Colissimo delivery .

The customer will be responsible for checking the items upon delivery and to make any reservations and complaints which seem justified, or even refuse the parcel if it is likely to have been opened or if there are clear signs of damage. Any reservations and complaints must be sent to the carrier by registered letter with acknowledgment of receipt within 3 working days, excluding holidays, following delivery of the products, and a copy will be immediately sent to Moonride at info@moonride-bike.com. If no complaint is received within said period, no action may be taken against the carrier in accordance with the provisions of Article L 133-3 of the Commercial Code.

The customer must ensure that the items delivered match their order. In the event that the items delivered do not conform in type or quality with the specifications on the delivery note, the customer must call the Moonride e-shop Customer Services Department and return the items to the address and under the conditions specified in Clause 8.

Clause 7 - Money back guarantee – Right of cancellation and return of items

Moonride agrees that customers who are not satisfied with the items ordered can exercise their right of cancellation as set out in Article L.121-1 of the Consumer Code under optimum conditions.

The customer may return the items delivered within fourteen days of the date of delivery, in their original packaging, complete, labeled, new, unworn, unwashed and accompanied by the return slip (with your order)  carefully completed and a copy of the delivery note, to the following address: TRACKERS, 13 rue Saint Honoré, 78000 Versailles, FRANCE.

Beyond this fourteen days period, no returns will be accepted.

It is the responsibility of the customer to provide proof of this return, which assumes that the items must be returned by registered mail, or by any other means giving a certain date, and the costs and risk will be assumed by the customer.

If the conditions above are met and once the goods are received, checked and accepted by us, Moonride will refund the returned items at the price charged (shipping costs included), by the method of payment for the items, by crediting the customer's bank account corresponding to the debit / credit card used for payment or by transfer to the customer's bank account, or on the paypal account within thirty days of receipt by Moonride.

Items returned incomplete, spoiled, damaged or soiled by the customer will not be refunded.

It is specified that the use of the Gift Service and the right of cancellation is for the exclusive benefit of the customer and in no case be exercised by the gift recipient. As this is an online sale, no return, exchange or refund of any kind can be processed in retail outlet carrying Moonride products.

Clause 8 - Warranty and liability

The products sold on the www.moonride-bike.com website are subject to terms of legal guarantees set out in Articles L 211-4, L 211-5 and L 211-12 of the Consumer Code and by Articles 1641 and 1648 of the Civil Code:
The responsibility of the Moonride – Trackers Company cannot be held:
1.1. in case of breach of contractual obligations because of a fortuitous event or force majeure ;
1.2. in case of non-essential differences between the photos, text and illustrations of items on our site and the items ordered.

Clause 9 - Complaints

For any information, complaint or question concerning the mail order terms and conditions established by Moonride, customers should contact the Moonride e-shop Customer Services Department at the following address:  Moonride– Online store Customer Services Department at TRACKERS, 13 rue Saint Honoré, 78000 Versailles, FRANCE, or by email to the following address: info@mooride-bike.com, quoting in both cases the reference number and date of the order. As this is online selling, no complaint of any kind can be processed within the website.

Clause 10 - Confidentiality of data

Moonride manages an electronic file that lists certain personal data relating to its customers. When an order is placed on the site www.moonride-bike.com by any new customer, this database is enriched by information about him, which will, subsequently, better meet his expectations and to facilitate the assistance services provided by the Moonride e-boutique customer relationship service.

This database has been declared in accordance with the requirements of the Data Protection Act of 6 January 1978, as amended by the Law of 6 August 2004 under the number 2026541 v 0.

In the event that the customer agrees to provide individual personal data, he would then have the individual right of access, withdrawal and rectification provided for by law and may in this regard delete the information about him which would no longer be relevant, by making a written request to Moonride at the following address: 53 boulevard de la Reine - 78000 Versailles or by e-mail at: info@moonride-bike.com

Depending on the choices made when creating or viewing their account on the Internet, customers will be able to choose if they want to receive offers of the brand Moonride.

Moonride manages an electronic file which holds certain personal data about its customers. When an order is placed on the www.moonride-bike.com website by new customers, this database is updated with information about them, which will, thereafter, enable us to better meet their expectations and facilitate assistance services provided by the e-shop Customer Services Department.

This database has been the subject of a declaration pursuant to the provisions required by law relating to Data Files and Individual Liberties of 6 January 1978, amended by Act of 6 August 2004; declaration number is 2026541 v 0.

In the event that the customer agrees to disclose individual personal data, they would then have individual right of access, withdrawal and correction provided by law and may in this respect have information relating to them which is no longer relevant removed, by sending a request in writing to the company at the following address: Moonride- Service Relation Client e-boutique– TRACKERS, 13 rue Saint Honoré, 78000 Versailles, FRANCE or by e-mail to: info@moonride-bike.com

Depending on the options made when creating or consulting their online accounts, customers are likely to choose whether to receive offers from Moonride brand name.

Clause 11 - Intellectual property rights

The "Moonride" brand name, and all other trademarks, whether figurative or otherwise and generally all other trademarks, illustrations, images and logos on Moonride items, their accessories or their packaging, whether registered or not, are and will remain the exclusive property of Moonride. Any total or partial reproduction, modification or use of these trademarks, illustrations, images and logos, for any reason and in any media whatsoever is strictly prohibited without the prior express agreement of Moonride. This is also applicable to any combination or conjunction with any other trademark, symbol, logo and more generally any distinctive sign intended to form a composite logo. This is also applicable to all copyright, designs, models and patents, which are the property of Moonride.

Clause 12 - Force majeure

The performance by Moonride of all or part of its obligations shall be suspended upon the occurrence of a fortuitous event or force majeure which impedes or delays performance. The following are considered as such, in particular, but not limited to: war, riots, insurrection, civil unrest, strikes of all kinds and supply problems experienced by Moonride or its contractors.

Moonride will inform the customer of such fortuitous event or force majeure within seven days of its occurrence. If this suspension continues beyond a period of fifteen days, the customer will have the option to cancel the order in progress, and will then be refunded under the conditions set out in Article 8 of these general terms and conditions of sale.

Clause 13 - Disputes - Applicable Law

These General Terms and Conditions of Sale are subject to French law. In the event of any difficulty arising in connection with an order or delivery of Moonride items, the customer will have the opportunity, before taking any legal action, to seek an amicable solution, particularly with the assistance of a consumer organization or any other form of advice of their choosing. Any disputes which may arise from the interpretation or performance of these General Terms and Conditions of Sale and subsequent documents will be subject to the exclusive jurisdiction of the French courts.